Avis sur Hôtel La Pérouse

Cher Madame Barbu, Nous vous remercions d’avoir pris le temps de nous faire part de votre expérience. Nous sommes sincèrement désolés d’apprendre que votre soirée sur notre rooftop n’a pas été à la hauteur de vos attentes, ni des standards d’accueil et de service que nous souhaitons assurer au sein de notre établissement. Nous prenons votre retour avec la plus grande attention et travaillons dès à présent avec nos équipes sur les différents points que vous avez soulevés, notamment concernant la qualité du service et la gestion de la fin de soirée, afin qu’une telle situation ne se reproduise pas. Nous vous invitons également à nous contacter directement afin que nous puissions échanger plus en détail avec vous sur votre expérience. Nous vous renouvelons nos sincères excuses et espérons avoir l’occasion de regagner votre confiance. Bien cordialement, L’équipe de La Pérouse

Cher Monsieur Lica, Nous vous remercions d’avoir pris le temps de nous faire part de votre expérience. Nous sommes sincèrement désolés d’apprendre que votre soirée sur notre rooftop n’a pas été à la hauteur de vos attentes, ni des standards d’accueil et de service que nous souhaitons assurer au sein de notre établissement. Nous prenons votre retour avec la plus grande attention et travaillons dès à présent avec nos équipes sur les différents points que vous avez soulevés, notamment concernant la qualité du service et la gestion de la fin de soirée, afin qu’une telle situation ne se reproduise pas. Nous vous invitons également à nous contacter directement afin que nous puissions échanger plus en détail avec vous sur votre expérience. Nous vous renouvelons nos sincères excuses et espérons avoir l’occasion de regagner votre confiance. Bien cordialement, L’équipe de La Pérouse

Dear Guest, Thank you for taking the time to share your experience in our Mediterranean Home. We are delighted to hear that you enjoyed our location facing the Mediterranean Sea and just a few steps away from the Old Town. We sincerely appreciate your kind words regarding our team, we will pass them along, and they will be thrilled to hear them. We hope to have the pleasure of welcoming you back during a future stay in Nice. Best regards, La Pérouse Team

Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to read that your stay did not meet your expectations and that you left with such a negative impression of your stay. First of all, we would like to clarify the situation regarding your reservation. As an independent boutique hotel, our room layouts, capacities and overall experience differ from those of larger chain hotels. The room you had booked, our entry-level category, is designed for a maximum of two guests and simply does not offer enough space to accommodate four people, including two children, safely and comfortably. For a family of four, our Family Room would have been the appropriate category to book. Unfortunately, as your request was made upon arrival, this category was no longer available. In order to accommodate your family while complying with safety regulations, we therefore proposed an upgrade to one of our Suites. We understand that this was unexpected, and to make this necessary change as smooth as possible, we offered the upgrade at a highly preferential rate as a commercial gesture, charging only 20% of the Suite's standard rate rather than the full price difference. We are also sincerely sorry to read about your experience with our restaurant team and that you felt uncomfortable during your interactions with our staff. Following the difficulties encountered at the beginning of your stay, our teams communicated internally to ensure that every department was aware of the situation and could do everything possible to make the remainder of your stay more enjoyable. This communication was intended solely to provide you with extra care and attention, never to make you feel judged or avoided. We are truly sorry that this approach did not have the positive impact we had hoped for and that your experience did not reflect the level of service we strive to provide. Regarding the ants you encountered in your room, we understand how unpleasant this must have been. As you mentioned, ice cream had been spilled the evening before. Because our hotel is located directly beside Castle Hill, surrounded by nature, sweet food residues can unfortunately attract insects very quickly. While this is linked to our unique natural environment, we nevertheless regret the inconvenience caused. We are also sorry to read that the atmosphere surrounding our hotel did not meet your expectations. Our location, just steps from the Old Town and directly facing the Mediterranean Sea, is one of our greatest assets and is consistently highlighted by our guests as one of the highlights of their stay. In fact, this is the first time we have received feedback of this nature. As the surrounding streets are public spaces, we unfortunately have no control over the behaviour of people outside our property. Although we are disappointed that we were unable to provide you with the experience we strive to offer every guest, we thank you for taking the time to share your comments. Your feedback has been shared with the relevant teams as it helps us continue improving our service. We hope to have the pleasure of welcoming you back so that we can provide you with the experience that our guests usually enjoy at our hotel. Sincerely, La Pérouse Team

Dear Guest, Thank you for your review. We are delighted to hear that you enjoyed your stay at our Mediterranean Home. We are thrilled to hear that you appreciated our hotel’s location, between Cours Saleya and Old Town Nice. We’re also delighted to hear that you enjoyed the view of the Mediterranean Sea right from your room. We look forward to welcoming you back on your next visit in Nice. Best regards, La Pérouse Team

Dear Guest, Thank you for your kind review. We are delighted to hear that you enjoyed the location of our hotel, just a stone’s throw from the Old Town. We’re also delighted that you enjoyed the Mediterranean setting of our restaurant, Le Patio, as well as our buffet breakfast. Thank you very much for your kind words about our staff and their recommendations. We’ll pass them along, and they’ll be thrilled to hear them. Thank you again for your recommandation, we’d be delighted to welcome you during your next stay in Nice, Best regards, La Pérouse Team

Dear Guest, Thank you for taking the time to share your experience. We are sincerely sorry to hear that your stay did not meet your expectations. We regret that you found the layout of our hotel confusing. Built on the edge of the Castle Hill, our hotel features a unique architectural style that is part of its identity and allows it to offer a peaceful setting, just a short walk from Old Nice and the Mediterranean Sea. We understand, however, that this can be upsetting for certain guests. We are also sorry that you did not enjoy our rooms and interior spaces. In 2023, our hotel underwent a renovation of its rooms and common areas in a chic Riviera style, designed to highlight the character of this Mediterranean Home. We understand, however, that this decor may not suit everyone’s tastes. We also regret that you felt the value for money was unsatisfactory. Our rates reflect the high level of service and personalized hospitality we strive to provide, as well as our prime location and the full range of facilities available to our guests, including our outdoor pool, panoramic rooftop terrace and our restaurant, Le Patio. Regarding the additional charges you mentioned, the room decoration service was selected by you at the time of your reservation. This is an option clearly indicated as subject to an additional charge, and the rate is specified before the reservation is confirmed. Next time please feel free to contact directly the hotel; we are always happy to consider such requests whenever possible. Finally, regarding the tourist tax, although it is collected by our hotel, it is a mandatory tax set by the City of Nice, and it is paid in full to the city. It therefore does not constitute revenue for our hotel under any circumstances. Finally, we sincerely regret that you did not experience the warm and personalized welcome we strive to offer each of our guests. Your feedback has been shared with our teams so that we can continue our efforts to improve. Thank you again for your valuable feedback, which helps us continue to improve the level of our facilities. Please accept our sincere apologies for the inconveniences caused. Best regards, La Pérouse Team

Dear Guest, Thank you very much for your kind review. We are delighted to hear that you enjoyed your stay at our hotel. We are also pleased that you liked our hotel’s location, just a stone’s throw from the Old Town. We look forward to welcoming you again on your next visit to Nice. Best regards, La Pérouse Team